At a glance
- 48-hour order processing · 12–15 business day delivery
- 30-day returns for quality defects only
- We do not accept change-of-mind returns
- No exchanges offered
- Free return shipping for confirmed defects
- Refunds issued to original payment method within 10 business days
- No restocking fee
Shipping & Delivery
- Order Processing. Orders are typically processed within 48 hours.
- Delivery Time. Please allow approximately 12–15 business days for delivery. Delivery times may vary depending on your destination.
- Shipping Freight. Customers are responsible for international shipping fees, which will be displayed at checkout.
- Carrier & Tracking. Orders are shipped via a reputable international courier. A tracking number will be emailed to you once the order leaves our warehouse.
- Import Duties & Taxes. For customers outside our designated regions, please note that your order may be subject to import duties, taxes and other fees levied by your country or customs authority. These charges are not included in the product price or the shipping fee and are the sole responsibility of the recipient. For details, please contact support@owlrec.com.
Return Policy
- Return Window. We accept returns within 30 days of delivery for items that arrive defective or with a manufacturing quality issue.
- Eligibility. We accept returns only for confirmed quality defects. We do not accept returns for change of mind, unboxed products, or any other non-quality reason. Please contact support@owlrec.com before placing your order if you have any questions.
- No Exchanges. We do not offer product or size exchanges. If a replacement is needed, please place a new order and return the defective item separately.
- How to Start a Return. Please contact support@owlrec.com first, providing your order number and a brief description of the defect. Once the issue is confirmed to be a quality problem, our support team will provide you with return instructions and a return shipping label, including the return address.
- Return Condition. Returned items must be in brand-new, unused condition and include all original packaging, accessories, cables and documentation.
- Return Shipping Cost. For confirmed quality-defect returns, OWLREC will cover the return postage.
- Restocking Fee. No restocking fee applies to any eligible return.
- Refund Processing. After we receive and inspect the returned item, a full refund will be issued to your original payment method within 10 business days. You will receive a confirmation email once the refund has been processed.
Contact Us
If you have any questions or concerns about our Shipping & Return Policy, or need help initiating a return, please contact our customer support team at support@owlrec.com.
Last updated: November 2, 2026